Shipping policy

Thank you for shopping at [ADV Trend]. We are dedicated to delivering your orders quickly, safely, and efficiently across the UAE and globally.

Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped with your tracking details.

2. Shipping Rates & Delivery Estimates

We partner with premium international and local courier services to bring you the best shipping experience.

  • Delivery Time: Due to our direct-from-source shipping model, standard delivery to the UAE typically takes 7 to 14 business days.

  • Shipping Cost: We offer FREE Shipping on all orders across the UAE [Note: Change this to a flat rate like "AED 15" if you do not offer free shipping].

Please note: Delivery delays can occasionally occur due to customs processing or peak shopping seasons.

3. Order Tracking

Once your order has shipped, we will send you a confirmation email containing your tracking number(s). You can track your package directly through our website or via the courier’s tracking portal. Please allow 24–48 hours for the tracking information to update.

4. Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Address & Delivery Issues

Please ensure your shipping address, phone number, and email are completely accurate at checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address details. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping costs.

6. Damages

If you receive your order damaged, please contact our support team immediately at [Your Support Email] with photos of the damaged packaging and product. We will work quickly to arrange a replacement or refund for you.

Contact Us

If you have any questions about the shipping status of your order, please don't hesitate to reach out to us:

  • Email: [msunain104@gmail.com]

  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GST)